Got a question?
We've got answers.
We know mortgages can feel confusing. So we've put together honest, straight-talking answers to the questions we hear most; from first-time buyers, home movers, landlords and everything in between.
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About Orwell Mortgages
Are you independent or tied to specific lenders?
We are independent mortgage advisers with access to the "whole of market." Unlike bank-tied advisers, we search thousands of deals across high street banks, building societies and specialist lenders to find the right fit for you.
How do you charge for your mortgage advice?
Our initial consultation is completely free and without obligation. If you choose to proceed with an application through us, we typically charge a fixed fee at the point of receiving your mortgage offer. We will always give you a full breakdown of costs upfront.
Are you regulated by the Financial Conduct Authority (FCA)?
Yes. We are fully authorised and regulated by the FCA. This ensures that you receive professional, compliant advice and are protected by UK financial services standards.
What qualifications do your advisers hold?
All our advisers hold the Certificate in Mortgage Advice and Practice (CeMAP) or an equivalent FCA-recognised qualification, alongside years of practical industry experience.
Can we meet in person at your Suffolk office?
Absolutely. We are based at Fox’s Marina in Ipswich and can offer appointments to suit you. We are also able to come to your or offer phone and video consultations (Zoom/Teams) if that suits your schedule better.
Are you independent or tied to specific lenders?
We are independent mortgage advisers with access to the "whole of market." Unlike bank-tied advisers, we search thousands of deals across high street banks, building societies and specialist lenders to find the right fit for you.
How do you charge for your mortgage advice?
Our initial consultation is completely free and without obligation. If you choose to proceed with an application through us, we typically charge a fixed fee at the point of receiving your mortgage offer. We will always give you a full breakdown of costs upfront.
Are you regulated by the Financial Conduct Authority (FCA)?
Yes. We are fully authorised and regulated by the FCA. This ensures that you receive professional, compliant advice and are protected by UK financial services standards.
What qualifications do your advisers hold?
All our advisers hold the Certificate in Mortgage Advice and Practice (CeMAP) or an equivalent FCA-recognised qualification, alongside years of practical industry experience.
Can we meet in person at your Suffolk office?
Absolutely. We are based at Fox’s Marina in Ipswich and can offer appointments to suit you. We are also able to come to your or offer phone and video consultations (Zoom/Teams) if that suits your schedule better.